2nd Optimising Customer Experience Forum

29 – 30 September 2008, Rome
Delivering experiences that engender trust and turn customers into advocates

About the Conference

This event showcased the world’s best Customer Experience programmes and provided applicable takeaways that can be put into action immediately.
No matter how experienced companies are in customer excellence or where they are on this journey – there is much to learn at this conference to help them further.



Testimonials

“Thanks for all your hard work in preparation for and during the forum. I know these events are complex and you added complexity when so many different people were coming from so many different places and companies!
Director, Organizational and Customer Culture, Starbucks

„This conference is a must for anyone who is developing a customer experience programme.“
Head of Strategic Projects, Royal London

 “Very relevant speakers, good coordination pre and during the conference, great programme. I am taking some really useful tips and ideas home with me. Our customers will be grateful.”
Manager CRM, Telenet

“The reality of customer experience management. Well worth hearing from practitioners.“
Head of Customer Experience Development, Orange

Very nice atmosphere and very interesting people to enter in touch.“
Manager, Customer Experience Improvement, Telecom Italia

Excellent speaker line-up. Well organised event! I once again have a terrific list of leanings and ideas I cannot wait to test them at work. Thanks for facilitating my participation in this event. It was very interesting and congratulations on gathering a very high calibre group of speakers.”
Director of Relationship Marketing, Telstra Consumer and Channels

”No matter how experienced you are in customer excellence, or where you are on this journey – there is much to learn at this conference to help you further. Excellent event – the best I have attended for a few years! Great selection of speakers!”
Director of Customer Service, Avis Europe

”Very good line up of speakers from various industries and countries.“
Strategy & Business Development Director, LexisNexis

”This meeting added real value to my understanding of NPS and CEM.“
Manager Corporate Customers, CYTA

”With the help of the conference I became sure that we need the support of our CEO and need to have motivated employees.“
Head of Sales Controlling and Quality Management, CIB Bank

”Great organisation. Great content.”
European Marketing Programs Manager, Aspect Software

”Very informative conference.“
Director Global Retail Service Management, Western Union



What was great about this forum?

  1. Variety: 80plus participants from 29 countries, 6 continents and more than 6 sectors

  2. Discussion: Excellent facilitator & lots of opportunities to discuss

  3. Seniority: World class speakers and senior industry practitioners in one room

  4. True value for all participants: no sales pitches, real stories and practical advices only



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